Agreement to Services
At Evanston Cleaning Company (“ECC”), we’re committed to providing you with excellent service and a smooth, positive experience from start to finish. As our business grows and evolves, we may occasionally update our service agreement, policies, pricing, or terms to better serve our clients.
We encourage you to check back from time to time so you’re always up to date. By continuing to use our services after any updates, you are agreeing to the revised terms.
By scheduling a service with ECC, whether by phone, email, or through our website, you acknowledge and accept our service agreement and policies.
Satisfaction Guarantee
We truly want you to be happy with your cleaning. If something doesn’t meet your expectations, please let us know within 24 hours during normal business hours, and we’ll gladly return to make it right at no additional cost.
Because the service has already been completed, we do not offer refunds, but we are always committed to resolving any concerns.
Payment Terms
To secure your appointment date, new clients must pay a 10% deposit.
On the day of your cleaning, you’ll receive a Stripe invoice for the remaining balance, which is due the following day. If the invoice remains unpaid after 7 days, the card on file will be charged automatically.
Tipping is never required, but always appreciated. You’re welcome to give gratuity in cash, add it to your invoice (just email us), or use the payment link sent on the morning of your cleaning.
Price Adjustments
ECC reserves the right to adjust rates at any time, with advance notice provided.
If the condition of your home or the scope of work changes, a price adjustment may also be necessary to ensure we can deliver the quality you expect.
If service is paused for 3 months or longer, a new rate may apply when you restart.
Cancellation & Rescheduling Policy
Because we reserve an appointment time especially for you, we truly appreciate as much notice as possible if plans change.
Rescheduling is always free—we just ask for at least 48 hours’ notice.
Cancellations made within 24 hours, no-shows, or lockouts will result in a $50 Cancellation fee or forfeiture of your deposit (whichever is greater). This policy helps protect our cleaners from lost wages, and we appreciate your understanding.
Access to Property
Please make sure we’re able to access your home within your scheduled time window. Entry access methods include:
- Letting our team inside if you’ll be home
- Providing a key or lockbox code
- Sharing electronic intercom/door codes on the day of service
- Setting up remote access
We are not responsible for alarms or access issues caused by incorrect or missing instructions.
If our team arrives and cannot access your home, a $50 Cancellation Fee will apply.
Tardiness
Our schedule can sometimes be affected by things like overtime cleanings, traffic, or lockouts. If we’re running late, we’ll reach out as soon as possible with an updated arrival time.
If the delay no longer works for your schedule, we’ll happily reschedule your visit at no charge.
Preparing for Your Cleaning
There’s no need to “clean” before we arrive, but a little tidying helps us focus on the details you’ll notice most.
Helpful preparation includes:
- Picking up clutter (clothes, toys, paperwork)
- Clearing surfaces where possible
- Securing valuables and sensitive items
Please set your home temperature between 68–72°F, especially in summer months. For safety reasons, we’re unable to work in environments that are extremely hot or cold.
We also ask that pets are secured and children remain in a separate area as we are working with equipment and products that may not be safe for them.
Cleaning Products, Supplies, and Equipment
Our team comes fully equipped with professional-grade products and tools, including eco-friendly and pet-safe options.
If you’d prefer we use your personal products or equipment, just let us know ahead of time so we can plan accordingly. Please note that we are not responsible for any damage caused by client-provided items, and we cannot guarantee results when using products our team is not trained to use.
Your Valuables
ECC cleaning technicians will treat your home with great care and respect. That said, we recommend securing any valuable or sentimental items before your appointment to prevent accidental damage.
Highly valuable items include (but are not limited to): fine art, antiques, jewelry, collectibles, electronics, or anything with significant financial or sentimental value.
- We do not handle or move highly valuable items
- Please remove or secure these items before your cleaning
- ECC is not liable for damage, loss, or theft of such items left out during service
You are also responsible for notifying us of anything you prefer we do not touch. Please secure cash, credit cards, and checkbooks, as we are not responsible for missing currency.
By booking, you acknowledge and agree to this policy. If you have any questions or concerns regarding this policy, please feel free to contact us by phone at (847) 440-1423 or email at evanstoncleaningco@gmail.com.
Broken/Damaged Items Policy
Our team is trained to handle your home with care, but occasional accidents can happen.
If you notice that something is damaged after your cleaning, please notify our office within 24 hours. If our team causes and/or notices damage during your service, we’ll do our best to inform you right away.
Any reimbursement or resolution will be handled at ECC’s discretion. We are not responsible for items that were not properly secured, attached, or stable (e.g., loosely hung pictures or objects propped against surfaces).
Laundry Add-On Service Policy
Laundry is available as an add-on to your cleaning service and is billed at $25/load. It cannot be scheduled as a standalone service.
Please note: we are not a professional laundry service and do not have the expertise for specialty services. We will wash, dry, and fold standard laundry using your in-home machines. We do not handle:
- Heavily soiled items requiring special stain removal treatment
- Hand-wash or dry-clean-only items
- Oversized bedding
- Items not suitable for standard wash/dry cycles
Client responsibilities:
- Laundry must be presorted before we arrive
- Detergent must be provided
- Items must be machine-safe and colorfast
Evanston Cleaning Company is not responsible for shrinkage, color bleeding, or damage due to improper sorting or instructions.
Clients assume responsibility for all laundry handled during service.
Carpet Cleaning Add-On Service Policy
Carpet cleaning is available as an add-on or standalone service and is billed starting at $125.
Pricing for carpet cleaning is as follows:
- Hallways $35
- Stairways $35
- Bedrooms $65
- Office/Den $65
- Dining Room $65
- Basement $85
- Living Room $85
- Family Room $8
Stains derived from bleaching agents, acids and permanent dyes may be permanent and cannot be removed with any treatment. Evanston Cleaning Company cannot guarantee stain removal for any stains or guarantee successful results from carpet cleaning.
Pets & Safety
We love our fuzzy friends and are happy to work around them! For everyone’s safety, we ask that:
- Pets that may escape are secured during our team’s arrival and exit
- Pets that may be anxious or reactive are safely contained
For sanitary reasons, we do not clean litter boxes, pet waste, or vomit. Our team will clean around those areas.
Clients are fully responsible for the care and control of pets. ECC is not liable for pet safety.
Service Limitations
While we aim to be as helpful as possible, there are certain services we cannot provide due to safety and liability concerns. These include:
- Cleaning homes with rodent or insect infestations (e.g. cockroaches, bedbugs, fleas, etc.)
- Cleaning or removing biohazards, blood, or any bodily fluids
- Cleaning fire or water damage
- Removing or remediating mold
- Emptying hoarder homes
- Cleaning the interior of curio cabinets
- Cleaning animal waste, vomit, or litter boxes
- Cleaning or shampooing upholstery
- Cleaning chandeliers
- Cleaning exterior of windows
- Removing rust
- Removing paint
- Removing stains (including hard water stains: our team will try their best to remove as much as possible but we cannot make any guarantees)
- Servicing outdoor areas
- Cleaning areas above the reach of the company’s 2-step step stool
- Moving or lifting items considered fragile or items weighing over 20lbs (our team will clean behind appliances if the client agrees to move them before our arrival)
- Disassembling light fixtures
- Removing permanent stains from furniture, floors, cabinets, carpets, etc.
In the event that pests are identified, the cleaning staff will leave the property, and the client will be charged a cancellation fee. We reserve the right to refuse or stop service if conditions are deemed unsafe.
Pricing & Scope of Work
We calculate your price based on the size of your home, the type of cleaning you have requested, and any add-on services you may want.
For first-time clients, a Deep Cleaning is strongly recommended if your home hasn’t been professionally cleaned within the past month.
While confirming your address, we may check the size and layout of your home against public records.
Because we don’t perform in-person walkthroughs beforehand, pricing is based on the information provided at booking. Please be as accurate as possible so we can match you with the right service. Our pricing reflects assumptions of the level of cleanliness and the amount of time/effort required to clean.
On the day of your cleaning, our team will do a walkthrough to confirm expectations. If additional time or adjustments are needed, we’ll discuss options with you before proceeding. If our cleaning technicians cannot complete the work in the estimated time frame, we will give you the option to either add more time to the job or have us focus on your top priorities within the remaining time frame.
Recurring weekly, biweekly, and monthly are fixed rates. We assume similar levels of organization and build-up during each visit. If conditions change significantly, pricing may be reassessed.
All “small requests” or add-on services must be scheduled with the office in advance so our team is prepared with adequate time and the proper supplies. (Please note: washing dishes is an add-on service and not included in our regular cleaning packages.)
Utilities Requirement
We require electricity, running water, and safe temperature conditions to complete your cleaning.
If you are scheduling a Move-In/Out Cleaning, please check that your utilities will still be on during the date of your service. Cancellation fees will apply if we need to make last-minute schedule changes due to lack of electricity or water.
Non-Solicitation Agreement
We invest significant time and resources in hiring and training our technicians, and we’re proud of the services they provide. To protect our team and maintain consistent service for our clients, we ask that you agree to the following terms:
While you are a client of Evanston Cleaning Company, and for 12 months after your service ends, you agree that you will not directly ask or encourage any ECC technician you worked with through our services to work for you independently.
(This does not prevent you from using general job postings or advertisements that are not specifically directed at ECC technicians.)
If this agreement is violated, Evanston Cleaning Company will permanently terminate your cleaning services and may pursue any other remedies available under applicable law.
Privacy Policy
This privacy notice discloses the privacy practices for Evanston Cleaning Company and www.evanstoncleaningcompany.com. We only have access to information that you voluntarily give us via webform, email, or other direct contact from you. This information is used solely to communicate with you and provide our services, and we will not sell this information to any third party.
You can contact us at any time to do the following:
- See your collected data
- Change any of your data
- Ask us to delete any of your data
- Express any concern you have about our use of your data
Your information is used solely to communicate with you and provide our services. We will not sell or rent this information to any third party.
Referrals
We love referrals and truly appreciate you sharing our name with friends and family! As a thank-you, we offer referral discounts—it means a lot to us as a small business.
Final Note
By booking with Evanston Cleaning Company, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
We’re grateful for the opportunity to care for your home and look forward to serving you.