We know hiring a cleaning service comes with questions – what’s included, what to expect, and how to prepare. This FAQs page is here to help you understand exactly how Evanston Cleaning Company works, what sets us apart, and how we make your home or business shine with care, consistency, and professionalism.
This page covers the most common questions we receive about our cleaning services, processes, and policies.
Still have questions?
Contact us anytime at (847) 440-1423 or filling out our contact form. We’re always happy to help you find the perfect cleaning solution for your home or business.
We offer a full range of residential and commercial cleaning services, including Standard Cleanings, Deep Cleanings, Move-In/Out Cleanings, Airbnb Cleanings, Post-Construction Cleanings, and commercial cleaning services. Whether you need a one-time service or ongoing maintenance, we have flexible options to fit your needs.
Our Standard Cleaning covers all essential areas of your home. This typically includes dusting and disinfecting surfaces, scrubbing down bathrooms and kitchens, vacuuming and mopping floors, and tidying up general living spaces. It’s perfect for maintaining a clean and comfortable home.
Standard Cleanings are designed for ongoing maintenance, typically on a biweekly or monthly basis. Deep Cleanings, on the other hand, allow us the additional time to tackle buildup. Deep Cleanings include an additional team member so that we can give special attention to areas that may not be addressed during routine cleanings– like that grimey stovetop or that shower soap scum. It’s a great option for first-time customers or homes that haven’t been professionally cleaned recently.
Yes! Our Move-In and Move-Out Cleanings are our most comprehensive cleaning, designed for detail. Whether you are prepping for showings or just trying to get your deposit back, we’ll focus on making your space spotless. This cleaning includes all of our Deep Cleaning tasks plus interior refrigerator, oven, cabinets, windows, and more. We simply ask that you give us a heads-up if there will be any remaining furniture in the space.
Absolutely. We offer discounts on weekly, biweekly, and monthly recurring cleanings to keep your home consistently clean. Don’t stress– let us take care of the mess!
Pricing varies depending on several factors, including the size of your home, the type of cleaning you need, and any add-on services you choose. We provide fast, customized quotes to ensure transparent pricing.
While terms like “maid,” “housekeeper,” and “house cleaner” are often used interchangeably, they can differ slightly in scope. Traditional maid services typically include tasks like laundry, dishwashing, and light tidying. However, our primary focus is detailed cleaning—getting your home truly spotless and sanitized. From hard-to-reach dusting to detailed grout scrubbing, we tackle the tasks that are often ignored for weeks, months, or years. Laundry and dishwashing are not services that we include as part of our regular cleanings, but we do offer them as add-on services.
Additional charges may apply for add-on services or if a home requires more time than originally estimated. Our goal is to be transparent about pricing, and we will always communicate any additional costs that may arise.
We are a small, family-owned and locally-operated business right here in the heart of Evanston. We’re your neighbors and proud of it! We give you the scheduling flexibility and quality guarantee that many solo cleaners cannot provide, while offering you the small-business personability that those big corporate franchises lack. Try us out and see the Evanston Cleaning Company difference!
Yes, we’re happy to provide free estimates. Simply call us at (847) 440-1423 or submit an online inquiry with details such as your home size, number of bedrooms and bathrooms, cleaning type, and any add-on services. We’ll provide a customized quote within minutes.
Booking is easy! You can contact us through our website or by phone at (847) 440-1423. We’ll guide you through the process and help you select a time that works best.
We recommend booking at least one week in advance to secure your preferred time. However, we do our best to accommodate last-minute requests when availability allows.
We reserve dedicated time for each appointment and may turn away other clients to do so. While rescheduling is always free, cancellations made within 24 hours of the appointment are subject to a $50 fee or forfeiture of the deposit, whichever is greater. This fee helps compensate our cleaners for lost wages.
Not at all. Many clients prefer to be out while we work. We simply ask that you provide access to your home—whether by being present, sharing a code, or arranging entry through a lockbox or similar method. We take your trust seriously and handle every home with care.
We offer morning cleanings 9am-10am and afternoon cleanings at 2pm, Monday through Saturday. If you need a cleaning outside of this time frame, please contact us by phone, and we will see if we are able to fulfill your request.
Yes, our team arrives fully equipped with professional-grade cleaning supplies and tools to complete the job efficiently and effectively. If you would like us to use your vacuum or specialty cleaning products instead, no worries! Just let us know ahead of time, and we’ll update our cleaners’ notes.
Yes, we have eco-friendly, pet-safe, and scent-free options! If you have specific preferences or sensitivities, please let us know and we’ll do our best to accommodate your needs.
Cleaning times and number of cleaning technicians varies depending on the size of your home, its condition, and the type of service requested. In most cases, we try to schedule enough cleaners to complete the job in 3-4 hours. Your estimated timeframe and the size of the team will be included in your booking confirmation.
We do our best to provide consistency for recurring clients. While scheduling can vary due to changing availability or emergencies, we aim to send familiar team members whenever possible. If consistency with a specific cleaner is important to you, let us know, and we’ll reach out whenever your cleaner is not available.
We stand by our work. If you’re not happy, let us know within 24 hours and we’ll either send out a new team to redo your cleaning or work to make it right.
Rest assured, we are insured. Please let us know if you are booking a commercial cleaning appointment and need proof of insurance.
We follow detailed cleaning checklists and provide ongoing training to our team. As a client, you will receive this checklist with your booking confirmation. We also welcome client feedback to continuously improve our services.
We love our fuzzy friends and appreciate your help in making sure they are secured and safe on cleaning days. If you have pets, please secure them as cleaners enter your home and crate them if they are not used to having company. Please note that our specialty is cleaning up after humans: we do not handle pet waste/vomit or clean litter boxes for sanitary purposes.
There are a few things you can do to make sure you get the most value out of your cleaning service. We recommend picking up any clothing, toys, important documents, and/or valuables to allow our team to focus on cleaning surfaces and spaces effectively. We are more than happy to wash a few dishes to get them out of our way, but excessive dishes may result in a $25 add-on service charge.
Yes, there are limitations to ensure safety and quality. The list includes, but is not limited to:
- Bio-hazards; blood or any bodily fluids, mold; We are not insured to handle these tasks, nor trained/equipped.
- Hoarder cases
- Any type of active rodent or bug infestation
- Animal waste including feces, training pads, and vomit.
- Heavy lifting over 25lbs; We are happy to clean behind appliances and heavy couches if you agree to move them for our cleaners.
If we arrive and determine conditions are unsafe or outside our scope, we reserve the right to refuse service, and a trip fee of up to $75 may apply.
Please see our Terms & Conditions for more details.
Absolutely! Simply share your email address, the recipient’s contact info and address, and we’ll handle the rest.
Yes, we offer professional carpet cleaning services starting at $125, which can be included in your quote or scheduled separately. Upholstery cleaning is not available at this time.
First cleanings usually take longer than recurring visits because the cleaners are bringing the home up to the standard needed for maintenance cleaning. Once that baseline is established, future cleanings are typically faster and easier to maintain. We always recommend that first-time clients purchase a Deep Cleaning package if your home has not been professionally cleaned in the past month.
We hope you love our team as much as we do! Tipping is never required, but it is always appreciated if you feel that your cleaning technicians did a great job. You’re welcome to give gratuity in cash, add it to your invoice (just email us), or use the payment link sent on the morning of your cleaning.
New clients will be asked to pay a 10% deposit in order to reserve your time slot. You will receive an Stripe invoice that will allow you to pay using your credit card, bank information, Apple Pay, or Google Pay. The remainder of your payment will be due the day after your appointment.