We know hiring a cleaning service comes with questions – what’s included, what to expect, and how to prepare. This FAQs page is here to help you understand exactly how Evanston Cleaning Company works, what sets us apart, and how we make your home or business shine with care, consistency, and professionalism.
This page covers the most common questions we receive about our cleaning services, processes, and policies.
Still have questions?
Contact us anytime at (847) 440-1423 or filling out our contact form. We’re always happy to help you find the perfect cleaning solution for your home or business.
About Evanston Cleaning Company
We proudly serve Evanston, Wilmette, Skokie, Winnetka, Rogers Park, Andersonville, West Ridge, Edgewater, and other nearby North Shore and Chicago communities. Enter your zip code to see if you’re within our service area here or give us a call at (847) 440-1423.
Yes! We’re locally owned and operated right here in Evanston. Our team lives and works in the incredible Chicagoland community – we’re your neighbors and proud of it.
Absolutely. Evanston Cleaning Company is fully licensed, bonded, and insured for your peace of mind.
We stand by our work. If you’re not happy, let us know within 24 hours and we’ll make it right, either with a re-clean or another resolution.
Absolutely. You can purchase a cleaning as a gift. Just share the recipient’s contact info and address, and we’ll handle the rest.
Cleaning Process & Products
Yes, our cleaners arrive with all necessary products and equipment. We can also use supplies you provide if there are certain products you prefer.
Yes. We use eco-friendly products by default whenever possible, and we can tailor your clean with all-green supplies upon request at no extra cost.
Not at all. Most clients provide us with a key code or lockbox access. We take your trust seriously and handle every home or building with care. This is up to your preference to ensure that you’re fully comfortable with the process from start to finish.
Cleaning Service Options
A standard clean focuses on keeping your home consistently tidy and hygienic. This includes:
- Emptying trash and tidying spaces
- Dusting all surfaces, baseboards, and furniture
- Vacuuming and mopping floors
- Cleaning bathrooms (toilets, showers, mirrors, sinks)
- Cleaning kitchen surfaces, exterior of appliances, microwave, and sink
We don’t include heavy scrubbing, deep grout cleaning, or inside appliances (oven, fridge, cabinets) in a regular clean. These can be added as extra services.
Yes! We provide professional cleaning services for a variety of commercial spaces from offices to churches to firehouses and more. Our team can handle routine maintenance cleans, detailed deep cleans, or one-time refreshes before events or inspections. We tailor each quote to your business size, schedule, and cleaning needs.
Learn More About Commercial Cleaning Services
Deep cleaning is ideal for first-time services or seasonal refreshes. It includes everything in a standard clean plus:
- Scrubbing baseboards, grout lines, and trim
- Detailed appliance cleaning
- Cabinet fronts and tops
- Blinds, vents, ceiling fans, and light fixtures
- Furniture vacuuming and under-furniture cleaning
- Window interiors and sills
- Sanitizing high-touch areas like switches and handles
- Spot-cleaning walls
Moving cleans are our most detailed service with the deepest clean. Our goal there is to ensure you’re either moving into something that feels brand new, or leaving a spotless space to impress the next owner. They include everything from a deep clean plus:
- Cleaning inside all cabinets, drawers, fridge, and oven
- Wiping walls and baseboards
- Removing cobwebs and marks on doors/frames
- Extra attention to corners, edges, and empty spaces
Yes! We provide reliable, fast-turn cleanings for rental hosts, including restocking, linen changes, and reporting damages.
Learn More About Airbnb Cleaning ServicesYes. The inside of the refrigerator and oven are included in our move in/move out clean, but are considered add-on services to standard cleanings. You can request them when booking.
We’ll tidy up dishes left in the sink, up to a small batch. Full dishwashing or large loads aren’t included in standard cleanings, but can be added for an extra fee.
Yes, we can do laundry on request, provided there is a washing machine and dryer available for our use on the premises. You can request this when booking your clean.
Yes. We offer professional carpet cleaning services, which can be included in your quote or scheduled separately. Upholstery cleaning is not available at this time.
Scheduling & Pricing
You can request a free quote through our website form or by calling us at (847) 440-1423. We’ll provide an estimate based on your home size, condition, and service type.
We typically quote by the job for transparency, which is dependent on the size and complexity of the space, any additional services selected, and the number of cleaners required.
Yes! We offer weekly, biweekly, and monthly cleaning schedules. Recurring clients receive discounted rates.
We kindly ask for at least 24 hours’ notice for cancellations or reschedules to avoid a cancellation fee. Appointments canceled within 24 hours of the scheduled service time are subject to a $50 cancellation fee or forfeiting a submitted deposit, whichever is greater. Read more in our terms of service.
